Protein Planet, a one-stop online store for Authentic and Genuine Sports and Nutrition supplements. We offer you a variety of products ranging from BCA’s, supplements rich in Amino protein, etc. Our site is managed by Vibrant Sports Nutrition Pvt Ltd based in Bhopal, MP (‘Protein Planet’ or ‘we’ or ‘us’). While accessing the website, you are considered to have affirmed the terms and conditions of the agreement listed down or as may be altered from time to time (‘User Agreement’), which is, for an unspecified period.

You must understand and acknowledge that you are bound by such terms till the time you access this Website. If you have any inquiries about the terms and conditions of our User Agreement or have any remarks or complaints on or about the Website, please write an email to us at care@proteinplanet.in or call us at +91 0755-4939782. We hold the right to change the terms and conditions of this User Agreement from time to time without any responsibility to inform you and it is your responsibility to look through them as often as possible.

Do not continue to use Protein Planet’s website, if you do not accept all of the terms and conditions stated on this page.

 

Ownership of rights:

Usage of this Website or its matter, including imitating or storing it or them in whole or part, other than for your own personal, non-commercial use is forbidden without the clear authorization by Protein Planet. All information presented, communicated or offered on the Website is fully copyright protected and other intellectual property laws. Copyrights and other intellectual property, in respect of some of the content on the Website may be maintained by third parties. This site is created, renewed, and advanced by Protein Planet or its licensors. You shall not alter, reprint, forward, change, market, copy, generate plagiarized work from, share, repost, perform, display or in any way commercially utilize any of the content available on the Website.

 

The accuracy of content and invitation to offer

We have taken care and forethought to try and give you the correct data and information. In the preparation of the content of this Website, to ensure that prices quoted are correct at time of publishing and all products have been reasonably detailed. All prices are displayed inclusive of GST. Services, however, are listed exclusive of service tax as rules for service tax vary with different services. Packaging may vary from the visual posted with the products. The weights, dimensions, and capacities given are only estimated. We have made every endeavor to display them as precisely as possible.

The colors of our products that appear on the Website may not be the same when held in hand as the actual colors you see will depend on your monitor and we cannot ensure that your monitor’s display of any color will accurately match the color of the product on delivery. All products/services and information revealed on the Website aggregate an invitation to offer. Your order for purchase constitutes your offer which shall be subjected to the terms and conditions of this User Agreement.

We hold the right to accept or reject your offer in part or in full. Our approval of your order will take place upon dispatching of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a situation that portion of the order which has been dispatched will be considered to have been accepted by us and the balance would continue to be on offer to us and we reserve the right to acquire or reject such balance order. No act or omission of Protein Planet former to the actual dispatch of the product (s) ordered will constitute acceptance of your offer.

 If you have provided us with your email address or phone number, we will notify you by email and/or phone number, as the case may be, as soon as possible to confirm receiving of your order and email/contact you again to verify dispatch and therefore acceptance of the order.

 

General Terms of Use:

Being fit to use and by accessing the website/ negotiating via any other mode of communication/ by making any purchase during the above-mentioned tenure. The user thus agrees to be restricted by the below-mentioned Terms of Use;

The user is hereby entitled to use the website for a lawful objective and for the purposes mentioned under the policies of the Protein Planet and Google only, any violation of the policy will lead to stern legal action against the user in terms of the policies and relevant laws.

Protein Planet endeavors to give out reasonable prices on products and services to users buying or availing from the Website. However, Protein Planet does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential obligation on our site.

  • Protein Planet has a chain of importers and reserves the right to pass on the orders to any of them for satisfaction.
  • The prices displayed for each item under the promotion will be for the respective days of promotion only and will not be applicable on any date prior to or after the date of the promotion.
  • All offers on our products shall be for restricted stocks and are for a limited period(s). Protein Planet may at its sole discretion transform, extend, update, or withdraw the offers on products without prior notice to the users. In such events, the revisions, as the case may be, will be updated on the website accordingly;
  • A promo code, once used shall not be reimbursed in case of cancellation of order either by Customer or Protein Planet.
  • We don’t run the promotions that prompt users to initiate a purchase, download, or other assurance without first providing all relevant information and without obtaining the user’s specific consent. Promotions that represent our services in a way that is not accurate, realistic, and accurate.
  • All products sold on Protein Planet.in through our importers are 100 % Authentic & Genuine. All importers listing their products on Protein Planet.in are required to enter an agreement to list and sell only genuine products. And importer determines the prices of the products they sell. We guarantee the condition of the item you buy when you purchase from our site. However, this guarantee is not applicable to manufacturing defects.
  • In case of Cashback offers extended by banks during the aforesaid period, a user will, in addition to this Terms of Use Policy, be governed by the Terms and Conditions of the said bank/card issuer;
  • Protein Planet may, at any time due to various reasons, including but not limited to technical errors, unavailability of stocks or for any other reason whatsoever, cancel the orders placed by users. Protein Planet's decision of cancellation of the order shall be final and Protein Planet shall not be liable for such cancellation(s) whatsoever.
  • Expected delivery time as mentioned on the website may vary from the usual time of delivery.
  • Protein Planet aims to provide accurate products, services and pricing information, typographical and other errors may occur. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, we may, at discretion, either contact the user for instructions or cancel the user’s order and will notify the user about such cancellation.
  • Protein Planet shall have the right to modify the price of a product or service at any time, without any prior information.

 

Cancellation by Protein Planet: There may be certain orders that Protein Planet is unable to accept and must cancel. Protein Planet reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever, without assigning any reason to the user, the user accepts and undertakes that the same is acceptable and he/ she/ it will not contest/ raise any dispute on the same. The situations that may result in cancellation of User’s order includes, without limitation, non-availability of the product or quantities ordered by User, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by Protein Planet credit and fraud avoidance department;

Protein Planet may also require additional verifications or information before accepting any order. Protein Planet will contact the User if all or any portion of User’s order is canceled or if additional information is required to accept the User’s order. If the order is cancelled after the credit card has been charged, the said amount will be reversed back in User’s credit card account;

Cancellation by the User: In case of requests for order cancellations, Protein Planet, at its sole discretion, reserves the right to accept or reject requests for order cancellations for any reason whatsoever, without assigning any reason to the User. As part of usual business practice, if Protein Planet receives a cancellation notice and the order has not been processed/ approved by Protein Planet, Protein Planet shall cancel the order and refund the entire amount to User within a reasonable period of time(21days);

Protein Planet will not be able to cancel orders that have already been processed, it is pertinent to note that the Protein Planet has the full right to decide whether an order has been processed or not. User hereby agrees and undertakes that the decision taken by the Protein Planet is acceptable to user and user shall not create any dispute on the decision taken by Protein Planet on cancellation;

Returns by User: Protein Planet reserves the right, at its sole discretion, to accept or reject requests for order return requests for any reason whatsoever after verifying all the proofs reviewed by our team. It is pertinent to note that the Protein Planet has the full right to decide whether an order has to be returned or not. The user hereby agrees and undertakes that the decision taken by the Protein Planet is acceptable to User and User shall not create any dispute on the decision taken by Protein Planet on returns policy.

Protein Planet reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by Protein Planet as per certain criteria. Protein Planet Reward Point or Promo Code used for placing the ‘Bulk Order’ will not be refunded as per this cancellation policy. An order can be classified as ‘Bulk Order’ if it meets with the below-mentioned criteria, which may not be exhaustive, viz:

  • Products ordered are not for self-consumption but for commercial resale;
  • Multiple orders placed for the same product at the same address;
  • Bulk quantity of the same product ordered;
  • Invalid address given in order details;
  • Any malpractice used to place the order.
  • Protein Planet Reserve the right, at its sole discretion, to change, modify, add or remove portions of this document, at any time without any prior written notice to the user;
  • Limitation of Liability: Under no circumstances, Protein Planet’s liability shall exceed giving the User a replacement of the same product/ alternate product of the same value;
  • These terms and conditions are subject to Indian laws and any dispute shall be subject to the jurisdiction of the courts in Mumbai (India) only.

 

Usage Restrictions:

You shall not use the Website for any of the following purposes:

  • Disseminating any unlawful, harassing, libelous-, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  • Transmitting material that encourages conduct that constitutes a criminal offense, results in civil liability or otherwise breaches any relevant laws, regulations, or code of practice.
  • Gaining unauthorized access to another computer/network systems.
  • Interfering with any other person’s use or enjoyment of the Website.
  • Breaching any applicable laws.
  • Interfering or disrupting networks or websites connected to the Website.

Making, transmitting, or storing electronic copies of materials protected by copyright without the permission of the owner.

You are not permitted to host, display, upload, modify, publish, transmit, update or share any information on the Website that belongs

  • to another person and to which you do not have any right to;
  • is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous-, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
  • harm minors in any way;
  • infringes any patent, trademark, copyright or other proprietary rights;
  • violates any law for the time being in force;
  • deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • impersonate another person; contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource including the Website;
  • threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting any other nation.

 

You are also prohibited from

violating or attempting to violate the uprightness or security of the Website or its content;

  • transmitting any information (including job posts, messages, and hyperlinks) on or through the Website that is disruptive or competitive to the provision of services by us;
  • intentionally submitting on the Website any incomplete, false or inaccurate information;
  • making any unsolicited communications to other users of the Website;
  • using any engine, software, tools, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;
  • attempting to decipher, decompile, disassemble or reverse engineer any part of the Website;
  • copying or duplicating in any manner any of the content on the Website or other information available from the Website;
  • framing or hotlinking or deep linking any content on the Website.

 

Quantity Restrictions:

We reserve the right, at our sole discretion, to limit the number of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit/debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. We also reserve the right, at our sole discretion, to prohibit sales to anyone as we may deem fit.

 

Pricing Information:

While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. We cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mispriced, we may, at our sole discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and we will have the right to modify the price of the product and contact you for further instructions using the e-mail address or the contact number provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event, we accept your order the same shall be debited to your credit/debit card account and duly notified to you by email or the contact number, as the case may be, that the payment has been processed. The payment may be processed prior to dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit/debit card account. We strive to provide you with the best value; however, prices and availability are subject to change without notice. Our promotional offers/discounts do not sitewide and are limited to selected categories. Coupon codes may not be applicable on categories like diapers, baby food etc. or such other product or service as may be determined by us in our sole discretion.

 

Indemnity:

We disclaim all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Website. This User Agreement and any contractual obligation between us and you will be governed by the laws of India, subject to the exclusive jurisdiction of Courts in New Delhi. All disputes will be subject to arbitration in New Delhi in English by a single arbitrator appointed by us under the Arbitration and Conciliation Act, 1996. Each party to the arbitration shall bear its own cost.

You agree to defend, indemnify and hold harmless Protein Planet, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Protein Planet or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to intellectual property rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.



Eligibility to Use:

Use of the Website is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents, etc. Are not eligible to use the Website. We reserve the right to terminate your membership and refuse to provide you with access to the Website at our sole discretion. The Website is not available to persons whose membership has been suspended or terminated by us for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. We make no representation that any products or services referred to in the materials on this Website are appropriate for use, or available outside India.

 

Cash On Delivery & FREE SHIPPING

At Protein Planet, we deliver the best possible product to our customers, we believe that personal health is the most important thing and we want to help every individual get fitter and healthier. We do not just sell supplements but we believe in being with you and guiding you throughout the process and helping you in achieving your goal. We at Protein Planet believe in providing the customer with genuine and authentic products. we never compromise with the quality of the product We have always been interested in fitness and have put together a team that is highly qualified and hard-working. We work together to make sure that every customer has the best experience while shopping with us. If the base price of the products bought "excluding tax" is Rs 1000 or more, free delivery will be provided. The offer is applicable on Cash On Delivery COD as well as online payment. Shipping of all these products will be absolutely free.

 

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