Information: Information that you provide to us: We gather all the details you provide directly to us, such as when you create or modify your account, request on-demand services, use customer care services, or otherwise communicate with us. This information may include name, email, phone number, postal address, profile picture, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide.

Information We Collect Through Your Use . When you go through our Services, we take the required information in the following general categories:

Location Details: When you use the Services for placing an order(s) or delivery, we collect precise location data (GPS and network-based). If you permit the Protein Planet app/website to access location services through the permission system used by your mobile operating system, we may also collect the precise location of your device when the app runs in the foreground or background to send retail store's promotion. We may also derive your approximate location from your IP address in order to make the app/website faster.

Contacts Details: If you allow the Protein Planet app/website to access the address book on your device through the permission system used by your mobile device or website, we may access and store names and contact details from your address book on the device to facilitate social interactions through our Services. We may use the provided information to check if the user is connected with the network or not and to let the user call in case the user taps on contact number.

Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time when the service was provided, amount charged, order(s) placed, and other details regarding transactions. Additionally, if someone uses your promo code, we may associate your name with that person. We may access information for data caching and making the app faster.

Usage and Preference Information: We gather information about how you and site visitors interact with our Services, preferences expressed, and settings are chosen. In some of the cases, we do by using cookies and similar technologies that create and maintain unique identifiers.

We may collect information about your mobile device which mostly includes the hardware model, operating system and version, software, file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information to retrieve running apps and to improve performance. We may access information to find accounts on the device such as phone numbers, read phone status and identity.

Call and SMS Data: Our app/website facilitates communication between Users and Customer Support. In connection with this service, we receive call data, including the date and time of the call or SMS, the parties' phone numbers, and the content of the SMS and sent OTP(s).

Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services. This information may be used to check network connection, receive data from the internet, prevent the device from sleeping, enable reading phone status and view Wi-Fi connection.

Use of Information

We may use the information we gather from you to Provide, maintain, and improve our Services that includes facilitating payments, sending receipts, providing products and services you request, coming up with new features, providing customer assistance to Users, developing safety features, authenticating users, and sending product updates and administrative messages;

  • Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis and research, to monitor and analyze usage and activity records.
  • Send you information we think will be of interest to you, including information about products, services, promotions, news, and events of Protein Planet and to process contests, sweepstake, or other promotion entries and fulfill any related rewards.
  • Personalize and improve the Services that include providing or recommending features, content, social connections, referrals, and advertisements.

Sharing of Information: We may share your information:

  • With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
  • With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable to the general public;
  • With third parties with whom you choose to let us share information, for example, other apps or websites that integrate with our Services.

We may also share your information:

  • With Protein Planet subsidiaries and associated entities that provide services or conduct data processing on our behalf, for data centralization and/or logistics purposes.
  • With vendors, consultants, marketing partners, and other service providers who need access to such information to deliver the services on our behalf;
  • In response to a request for information by a competent authority if we believe disclosure is in accordance with or in any way required by any applicable law, regulation, or legal process.
  • With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Protein Planet or others.
  • In connection with, or during negotiations of any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
  • If we otherwise notify you and you consent to the sharing; and In an aggregated and/or anonymized form which cannot reasonably be used to identify you

Social Sharing Features

The Services may incorporate with social sharing features and other related tools which let you share actions you take on our Services through other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you authorize with the social sharing service. Please refer to the privacy policies for more information about how they handle the data you provide to or share through them.

Our promotional offers/discounts are not applicable to every product but limited to selected categories. Coupon codes may vary according to the type of products.

Analytics and Advertising Services Provided by Others

We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet and to track or report the feedback of those advertisements. These entities might use cookies and other technologies to identify your device when you visit our app/website and go through our Services and when you visit other online sites as well.

Your Choices: Account Information

You can customize your account information at any time by logging into your online or in-app account. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our terms then we could seek to resolve the issue before deleting your information.

Access Rights

Protein Planet will adhere to an individual's requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.

Promotional Communications


You can opt-out of receiving promotional messages from us by following the instructions mentioned in those messages. If you opt-out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations. If you initially permit the collection of any information, you can later disable it by modifying the settings on your mobile device. However, this would limit your ability to use certain features of our Services.

Changes to the Statement


We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will notify you through the Services or with some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices. For more information, shoot us a mail on care@proteinplanet.in

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